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Frequently Asked Questions

  • CREDIT CARDS:

  • Do you accept credit cards?

    We accept: MasterCard, Visa, Discover and Nova. Our online system does not accept American Express.

  • If I enter my credit card information into your system is it secure?

    Your credit card information is Encrypted (scrambled) in a way that it cannot be lifted once it is sent to us. On our home page you will see a button in the bottom center that indicates that sermonideas.com is a secure site and that information transferred is encrypted. You can click on that button and more information will be available to you about the security of your information.

  • My credit card was charged twice for the same item. What's wrong?

    If your credit card shows a double charge for the same item, it means that you may have accidently clicked the "Click to pay" button more than once.

    To avoid this problem only click once.

    To get a refund for your double charge call our office at 800-347-6019

  • LOGIN:

  • I tried to login and my password was not recognized.

    You will not be able to login if any of the following situations apply:

    1. You misspell either your email address or password. Solution: Retype them correctly.

    2. Your subscription has expired. Solution: Renew your subscription online. If you feel there is an error, call our office a 1-800-347-6019.

    3. Your card was declined. Solution: Call our office to get your password reactivated. If you choose to renew online, be sure to use a different credit card.

    4. Your account has not be activated. Subscriptions can take as long as 24 hours to be activated. Subscriptions paid by check are activated after the check clears, which could be as long as five business days. Since our offices close on the weekend, subscriptions made over the weekend may not be activated until Monday mornings. Often a call to our office or an email using our contact us button, can alert us to your situation

  • MESSAGES:

  • How can I receive notices of discounts and specials

    You can receive text notices by enter your cell phone number and carrier at the following web address http://sermonideas.com/MassMail/Index.asp

    You can also click on "Free Services" on our home page or sign up for newsletters on the home page. The newsletter provides you with helpful insights as well as discount information.

  • MUSIC TRACKS

  • When I download a music track, how can I play it?

    The music tracks are standard mp3 files. They can be played on any device that plays MP3's. You can play them on Itunes on your computer or cell phone. You can also play them using Windows Media Player on your computer. You can also burn the files to a CD and play them in your automobile other mp3 player. In most cases, on you computer all you have to do is click on the file and your computer will find the appropriate player if it is installed and begin playing your selection

  • ORDERS:

  • Can I pay for my order with a check?

    No. The system no longer accepts online for security purposes.

  • How long does it take to receive my order?

    If you select "email" as your delivery method, your order will be available for download instantly. Since most orders have at least five files associated with each item, it is quicker to download them. When your order is complete, you will receive a thank you message and a link to download instantly. If you like, however, we can send you an email with the files attached.

    FEDEX: Can be delivered in either three days or next day

    PRIORITY MAIL: Generally, three business days.

    REGULAR MAIL: Generally, five business days.

  • I am a monthly subscriber, how do I get my free monthly sermons?

    Subscribers must login into the control panel using your email address and password to get your free monthly sermons. You CANNOT get your free sermons by clicking "Browse our Catalog." Subscribers must login first. Follow these steps. Click Subscriber login on the home page, then enter your information. In your control panel, click the second item in the list "Free Sermons for the Month." A list of all sermons available for download will appear. You may not see but seven or eight sermons on your screen, scroll down to see the continuous list. Click the items you want, then click proceed to download. The screen will change and you will see the titles that you selected. You may see the same title more than once because the same sermon is presented in several different formats. Choose all of them or just the ones you wan

  • I don't trust the internet. Can I call in my order?

    You can call our office and make your order over the telephone Monday -Thursday 8 a.m. to 5 p.m. and Friday from 8 a.m. to 12 Noon

  • When I download my purchases, I see many copies of the same item, is this a mistake?

    Your order includes several versions of the same sermon. You can tell the difference by the three letters at the end: TXT-Is a plain text version of your sermon that will work with any word processor, in case you don't use Microsoft Word.

    DOC.-The sermon is formatted in a full sheet version in 12 point arial type with a 28 point bold headline. Usually in five sheets.

    PDF-Your sermon is laid out in booklet form. You can cut the pages apart or fold them to fit inside of your bible. The titles are in color and the points are in bold letters.

    PPT.- These are power point slides that have been keyed to the various points in the sermon. The transitions, fades and exits have already been prepared for you. Use these on your projector screen.

    JPG.-This file can be used by the person who prepares your Sunday Bulletin. This the art work for a page in your Sunday Bulletin. It contains a photo, scripture and summary of the sermon you will be preaching. Give this file to your secretary, she'll know what to do with it.

    MP3. - This file contains a couple of minutes of audio of Pastor Wright either closing or making a high point about the sermon.

  • When I order can I open up my files on my IPAD?

    Yes. Once you complete an online order, you given the option to click to download. The files can be viewed on an Ipad or Iphone.

  • PREACH RADIO:

  • How can I get my sermons listed on Preach Radio?

    Send us a CD or email us the audio file of your sermon. Be sure to identify the sermon title, speaker, location and date. There is no charge. Send to: Sermon Ideas, P.O. Box 4717, Monroe, La. 71211. Email to: sermonideas@prodigy.net

  • How do I get to the preach radio section so that I can hear the free sermons?

    From the home page click on the "Free preaching 24 Hours/Day" button. The player will begin to play one the featured sermons. However, you can scroll down the list and select the sermon of your choice.

    When your selected sermon finishes, the next sermon in the que begins unless you select a different title or exit the radio player.

  • PROMOCODES:

  • How do I use the promocodes to get discounts.

    To use the promo codes for discount you should select your items and add them to your shopping cart. When you have selected all items that you want and you are ready to pay, "Click to pay" and this will take to a screen that will show you the items you have selected. Just above the "Grand Total" of your purchase you will see a block entitled "Promo Code." Enter the promo code word in this block. Your total will be recalculated after the promocode discount is applied.

  • SAMPLES:

  • How can I read a sample sermon?

    From the home page Click "Sermon Resources" then click "Sample Sermon."

  • Is there a way I can read a few pages of a sermon to see whether I want it or not?

    Once you have located the sermon you desire, the first page of the sermon will show for most items on the left. Shortly after, the art work that has been designed for you to use on your Sunday Bulletin will appear.

    You can also hear a way that the sermon can close out by clicking the play button that appears underneath the "quantity" button on the catalog page.You will get about 2 minutes of audio that gives you a flavor for the way the sermon can be closed out.

    Audio will start when you click the play button. It can be stopped by clicking the pause button.

  • SUPPORT:

  • Can I get someone to help me if I have a problem?

    Our office is open 8 a.m. to 5 p.m. Monday through Thursday. We close at noon on Friday. If you call, we will be happy to walk you through the steps of using our system.

    We are not in a hurry. We will hold your hand and take you step by step, answering your questions along the way. (All of us are still learning this computer stuff) Our office staff can handle most of your problems. Since we take time with each pastor, you may have to leave a message and let us call you back. We will call back, then take as much time as you need to solve your problem.

    Call us at 1-800-347-6019

  • When I call your office on the weekends no one answers.

    You can get live support from 8 a.m. to 5 p.m. (Central) Monday through Thursday, and 8 a.m. to 12 noon on Friday. Our offices are closed on the weekends.

    If you are having a problem, send us an email, you will get an answer or a callback if you leave a phone number, even on the weekends.

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